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What is the worst customer service experience you've ever had? (lemmies.world)

submitted 10 months ago by [email protected] to c/[email protected]

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I can't even count how many hours I've spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I've reached a point where I'm exhausted in trying to fight these kinds of things but I feel like I can't just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.

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[–] [email protected] 9 points 10 months ago (13 children)

Hold on hold on…by electric supplier you mean the power company…and you could CHOOSE to have a different one? As an American this boggles my mind. We have one company and you either have electricity or don’t.

[–] [email protected] 11 points 10 months ago (2 children)

Idk about where the original poster is, but here in Australia, yeah there are different energy providers. They all take advantage of the same infrastructure (which is run by a singular company, by and large- Energex), but different companies will offer different rates or deals for your energy needs and your service area. It's supposed to provide some competition for the consumers, although I don't know how that works out on the vendors side of things.

[–] [email protected] 2 points 10 months ago (1 children)

Is there a different rate between providers or like different quality or something? Funny how the USA is supposed to be capitalist but other countries have this and we don’t. There are different single carriers for different areas (per county or per city) but you have one choice and it is what it is.

[–] [email protected] 2 points 10 months ago

Could you imagine the fighting during a storm while they tried sorting out who needed to pay for repairs while people didn't have power?

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