this post was submitted on 03 May 2024
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Technology
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Hmmh. Good reminder not to rely on these cloud services too much. And I mean the terms and services are kinda vague and enforced by a (rogue) AI. She could have stored murder mystery stories to the same effect.
Google loves to have entirely ai-driven moderation which makes decisions that are impossible to appeal. They are certain that one AI team lead is more valuable than 20 customer service agents. Meanwhile, YouTube shorts is still a pipeline to Nazidom and death by electrical fire.
Might be the worst customer service in the tech industry, though that's a highly competitive title.
They also don't offer replacement parts (even major parts like the charging case) for their headphones. So I guess they're intended to be a disposable product. Evil shit.
If you've ever had an entirely positive interaction with Google customer service... you'd probably be the first.
They're fairly known to do this. For YouTube creators it's been this way for years. With nobody at the other side, just AI. Every now and then some YouTuber makes a video how they were able to restore their account against all odds.
I mean with that it's bad because peoples livelihood is on the line. But also getting a regular Google account can have serious consequences. People use it to login to other services, have half their lives stored there and their phones connected.
And I think there is a general push towards AI powered customer support. I'm afraid in 10 years it'll be very hard to reach anyone that can help you if it's not the standard procedure. And it'll be more a sci-fi dystopia. With most companies and contracts.