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Most people don't understand the real cost of software development, because the price of apps creates skewed expectations. In practice, software companies employ a business model that amortizes costs over time, making the true investment less obvious to users. The apparent simplicity of well-designed apps can also mislead users about the complexity involved. So, if somebody sees an app that costs a dollar they might assume that the cost of developing the app might be a few hundred dollars, while in practices it can be hundreds of thousands.
There are different screen sizes. Your monitor isn't the standard universal size of every other monitor, some are larger and some are smaller. Your phone isn't the same width and height as every other phone. The website will look different on different devices.
The pharmacy is not where the people that stock the front of the store work. They are very busy trying to fill hundreds of prescriptions and deal with doctors, patients and insurance companies.
Don't ask them where to find the cosmetics that are on sale. We don't even know. We are not a service desk.