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What is the worst customer service experience you've ever had? (lemmies.world)

submitted 1 year ago by [email protected] to c/[email protected]

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I can't even count how many hours I've spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I've reached a point where I'm exhausted in trying to fight these kinds of things but I feel like I can't just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.

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[–] [email protected] 60 points 1 year ago

So I work in QA. I know how to troubleshoot things, it's literally my job.

Recently my game card for Zelda TOTK kicked the bucket, so I tried contacting Nintendo support.

Again, I work in QA. So I made sure my Switch software was up to date and reported in the beginning to Support that I had done this and told them the version number.

First they ask me to check for a software update. 😐 It gets worse from there.

After copying and pasting several different sets of troubleshooting steps to me (all of which unnecessarily started off with checking for a system update) the Support agent eventually finds out I'm using an SD Card for external memory on my switch.

So I turn off the Switch, take out the SD Card, reboot the switch, and still the game will not launch. I report this to Nintendo Support. Who then tell me that I need to reformat my SD Card.

My brother in Christ, if I am still hitting the issue, without the SD Card in use, then reformatting the SD Card will do literally nothing to help.

Complete waste of my time. I closed the chat and went to Target, who happily let me exchange for another copy of the game that functioned again.