this post was submitted on 06 Sep 2023
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Linux is a family of open source Unix-like operating systems based on the Linux kernel, an operating system kernel first released on September 17, 1991 by Linus Torvalds. Linux is typically packaged in a Linux distribution (or distro for short).
Distributions include the Linux kernel and supporting system software and libraries, many of which are provided by the GNU Project. Many Linux distributions use the word "Linux" in their name, but the Free Software Foundation uses the name GNU/Linux to emphasize the importance of GNU software, causing some controversy.
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Honestly, the 2 hour refund window is the perfect length to see how bad the Linux compatibility is. A half hour to try a few tweaks, if I care enough to. Another hour to see if there are subtle bugs or intermittant crashes.
I definitely have tried to run a few games I wouldn't have bothered with otherwise.
Refund window is great until the devs decide to change up their anticheat to something less compatible later (fall guys, rocket league, nearly happened to battlebit) or there is instability that only appears late in the game you can't find in 2 hours (Jedi fallen order, Horizon zero dawn) or the publisher decides to update their stupid launcher and break compatibility that way (EA comes to mind)
Even if something works today, with how modern game devs operate it's certainly not guaranteed to work tomorrow, and that's a problem.
Customers have more power than companies would like you to believe. Politely explain the situation to customer support, and ask for a refund. If they refuse, mention that you purchased a game that was promised to work for at least several months, and you haven't received the product you paid for. Because of that, you're considering charging back through your bank. If that doesn't work, say you'll charge back if they don't refund. If that doesn't work, actually charge back through your bank. Banks are surprisingly cool about it as long as you don't do it too often. Of course, you need to buy the game directly (no account balance) from a credit card.
Just don't be a jerk to the support person, because it's almost certainly not their fault. It's also less likely to get you what you want. They'd rather give you what you want so you go away, and you just need to give them reasons that they can relay to their supervisor if necessary.