this post was submitted on 15 Sep 2023
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In my first couple months, I broke Amazon so that no-one in Europe could buy video for a few hours. On a Friday, right before going on a week's vacation.
The way that the ensuing investigation and response was carried out - 100% blame-free, and focused on "how did these tools let him down? How can we make sure no-one ever makes that same mistake again?" - gave me a career-long interest in Software Resiliency and Incident Management.