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Generative AI could soon decimate the call center industry, says CEO
(www.techspot.com)
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this post was submitted on 28 Apr 2024
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Most of them are not good at selling anything. That's why they give them a script to follow, which also restrains the good salespeople in a callcenter. If they change the way of their offers - maybe custom generated deals based on available customer data by an AI that management trusts more than people - they might sell better than Pajeet ever did.