Asklemmy

43391 readers

1478 users here now

A loosely moderated place to ask open-ended questions

Search asklemmy 🔍

If your post meets the following criteria, it's welcome here!

Open-ended question
Not offensive: at this point, we do not have the bandwidth to moderate overtly political discussions. Assume best intent and be excellent to each other.
Not regarding using or support for Lemmy: context, see the list of support communities and tools for finding communities below
Not ad nauseam inducing: please make sure it is a question that would be new to most members
An actual topic of discussion

Looking for support?

Looking for a community?

Lemmyverse: community search
sub.rehab: maps old subreddits to fediverse options, marks official as such
[email protected]: a community for finding communities

~Icon~ ~by~ ~@Double_[email protected]~

founded 5 years ago

MODERATORS

[email protected]

Has anyone ever had a bot on a website answer their question? (kbin.run)

submitted 2 months ago by [email protected] to c/[email protected]

26 comments fedilink hide all child comments

I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look

its always some vague bullshit that doesnt help

dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person

you are viewing a single comment's thread
view the rest of the comments

[–] [email protected] 7 points 2 months ago

Yes, but not for a good reason.

I’ve asked chat bots for some services (telcos, etc) for very basic questions that you’d think would have been easy to find from a search engine or their main FAQs, but they were not. The bot was at least able to reference some obscure, super old help pages that had otherwise fallen off the radar.

The bot was a solution to a problem only caused because their website was shitty. I guess it’s cheaper to add an ai bot than it is to organize your documentation.