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Has anyone ever had a bot on a website answer their question? (kbin.run)

submitted 2 months ago by [email protected] to c/[email protected]

26 comments fedilink hide all child comments

I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look

its always some vague bullshit that doesnt help

dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person

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[–] [email protected] 17 points 2 months ago (2 children)

I recently had an important package get rerouted to a pickup box, but the incompetent driver (who did not even manage to reply "hello package" on the intercom) forgot to leave the retrieval card in my mailbox.

After searching the DHL website for a contwct option for way longer than it should take, I saw a small note stating that their chatbot can give you retrieval codes, so I decided to try that.

It was not AI powered, but provided prompts to click, or asked for very specific short replies like the tracking number. Similar to an automated phone system but with text. I took a wrong turn at some point and had to start over, but it actually worked really well and I got the code after about 3 minutes.

[–] [email protected] 6 points 2 months ago (1 children)

If it provides specific answers though, it might as well be a form. It only makes sense as a chatbot to make it easier to connect with a human using the same interface.

[–] [email protected] 2 points 2 months ago

It basically was a dynamic form, where the next questions were based on the previous answers.

[–] [email protected] 4 points 2 months ago

see that's different. when it gives you options to choose from they can be decent