this post was submitted on 23 Jul 2024
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Job: tech support/warranty.
*spare part for repair gets delayed by delivery company by 1 working day (super specific part air post to another country) *
*Item ordered online arrives damaged by courier *
*Out of warranty product is not covered anymore by warranty (suprised pikachu) *
Customer: I did not expect this from a reputable company, like yours. I expect a refund, compensation and a kiss on the ass cheeks from your CEO. Also I will post this on social media and nobody will buy your product, because I am so important and have god like influence and power so better get me free stuff.
Where I used to work, the 1-star reviews were always about the company not accepting returns under certain conditions, even if the policy is clearly stated in the receipt and posted on signs at the registers.
While I agree with the sentiment, return policies on receipts is a pet peeve of mine. On registers is fine. Even better if they also post it at the entrances. But if itβs only on the receipts, and you canβt read the policy until after youβve made the purchase, then itβs a fundamental power imbalance between the consumer and supplier.
This policy was specifically about live plants.
If you buy something and change your mind right then, you'll get your refund.
If it's a perennial shrub or tree, it falls under warranty for a full year from date of purchase, as long as there was no obvious neglect on the part of the customer.
But still they would come in 14 months later and get upset if they don't get a refund, then leave a negative review about it.