I'm in Eastern Time Zone, but work is a 5 minute drive from Central. We get a few occasions where tourists show up an hour late for their scheduled tour because of this.
Do you have procedures to accommodate tourists who made the mistake and arrived an hour late?
If there's room we just stick 'em on the next tour, easy as. However if they cannot be rescheduled, corporate's policy is to keep the money and say "sorry, we told you it's non-refundable."
Yeah I ain't staying here much longer.
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