I still say "bless you"
cjsolx
joined 1 year ago
That may also just be a resources issue. Too many tickets, not enough reps, and the expectation of low average handle time are not exactly conducive to encouraging those deeper dives.
We wouldn't have gotten this far if they weren't good in execution. Ads may not work on you or many people in this thread, but it works on enough people to make this worth it.
I've heard two theories for this that I think are plausible:
A feeling of familiarity even though this is a brand new situation. Your brain is always trying to determine the best course of action from experiences where you've encountered that problem before. Sometimes we have a false positive where the situation is so similar you "remember it", but it's obviously slightly different and new.
Essentially a memory read/write error. Your brain is recollecting as it's consolidating the memory causing wonkiness (technical term) in your experience. You think you remember, but what you're remembering is actually the present experience.