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What is the worst customer service experience you've ever had? (lemmies.world)

submitted 10 months ago by [email protected] to c/[email protected]

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I can't even count how many hours I've spent in the past year arguing about some BS charge, trying to get something repaired under warranty, or even trying to redeem an valid coupon that was sent to me. I've reached a point where I'm exhausted in trying to fight these kinds of things but I feel like I can't just let any of it go. Sometimes I wish I could hire a Karen, it would be 100% worth it.

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[–] [email protected] 7 points 10 months ago* (last edited 10 months ago)

Oof, I had an awful experience with them as well. Well, the “credit division”, because you know companies like this just have to split the customer service between the normal PayPal and the credit PayPal.

It had to be the most frustrating conversation I’ve ever had, and it was in writing. Like someone not hearing you but in written form. I don’t know how that was possible, but they made it possible.

It was all because my phone number had changed and I couldn’t verify myself, even to change my number. The idiot on the other end kept telling me to log in. I’m like “yeah, I can’t log in to change my phone number because it’s asking me to verify with my old number.” The stupid thing is that I do have access to my old phone, as a Google Voice number, but companies like PayPal sometimes refuse to send a verification to it because they see it as a VOIP line…

I never got it settled. I just wanted to make a payment and I think I got around it by sending money to my PayPal and then transferring there, because that was still possible.

One thing I know is that I will never ever use PayPal credit ever again in my fucking life. They were about to report me for late payment even though it was 100% their fault I wouldn’t have been able to pay.