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submitted 5 months ago by [email protected] to c/[email protected]

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[–] [email protected] 10 points 5 months ago

IMHO, you need to know how to admin a good slack workplace. Properly setup workflows, bots and plugins can proactively funnel a lot of people toward the correct intake and resolution systems. You also need to train people on best practices, and revisit that training so bad habits don’t set in.

Training + automation are kind of required to make any communication platform effective.

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